The Support You Need, When You Need It
Gigafin Networks stands behind its products and its customers. FlowLine products are designed for simple, reliable, plug-and-play operation in multi-vendor networks.
Hardware Warranty and Software Support
Each FlowLine comes with a hardware replacement warranty at no additional cost. Supplemental service contracts provide different levels of advance hardware replacement and software maintenance to stay current with the latest releases and base feature enhancements.Supplemental Service Contracts
Gigafin Networks offers upgraded support and maintenance through annual contracts. These options give customers access and upgrades to Advanced Replacement Hardware Support, extended Software Maintenance and access to our Technical Support Center and Support Web Portal. Contracts can be renewed annually to support your FlowLine for the life of the product. Options include:-
Advanced Replacement Hardware Replacement: Upgrades standard hardware warranty to include overnight device replacement.
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Software Maintenance: Provides regular software updates and bug fixes.
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Technical Assistance Center (TAC) Support: Provides 5x10 and 7x24 phone, Internet messaging and e-mail support.
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Support Bundles: Provides various configurations of Hardware Replacement, Software Maintenance and TAC Support under a single agreement.
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Consulting-Based Support: Customized support to suit your specific needs.
- Training and Educational Services: Standard or individually designed courses delivered on-site or Gigafin Networks Training Centers.
